Support

Write to {{SUPPORT_EMAIL}} and a person will answer. There is no ticket system and no chatbot.

Please include which of the four documents or report tabs you were looking at, and what you expected the number to be. For anything involving a figure that looks wrong, the week you were looking at is the single most useful thing you can tell us.

Send a problem report

Inside FleetSet there is a Send a problem report button. It sends which tabs exist in your workbook, how many rows are on three of them, four of your settings, and a shortened error message — and nothing else, ever, and only when you press it.

It sends no loads, no rates, no names and no dollar figures. The privacy policy lists the contents exactly.

Pressing it before you email us usually saves a round trip.

Things that are usually this

The panel says "Starting…" and never changes. Reload the whole spreadsheet, not just the sidebar — the panel is cached by your browser. If it still says it, tell us.

A report tab shows #NAME?. The add-on needs re-authorising, or an update did not finish. Reopen the spreadsheet, then press Repair tabs.

A report tab says "Set your dispatch fee". It is refusing to compute rather than guessing at zero. Set it on the Setup tab — an explicit 0 is a real answer and it will start calculating.

A tab is missing a column, or a dropdown is missing a value. Press Repair tabs. It adds anything a newer version of FleetSet needs and leaves your data alone.

A date is a day out. Check your spreadsheet's timezone under File ▸ Settings. FleetSet sets it to UTC when it sets up your workbook, because a date-only cell has to mean the same day in every timezone; changing it afterwards shifts every date the add-on writes. The panel shows a red banner when this has happened.

Your subscription is paid but FleetSet says it isn't. The licence is cached for about twenty hours. Billing ▸ Check my subscription now re-checks immediately.

You need FleetSet in a different spreadsheet. Your activation code moves it, roughly three times a year. It is in your welcome email, and Billing will send it again.

Cancelling

Cancel any time from Billing inside the add-on, which opens Stripe's billing portal. Your subscription runs to the end of the period you have already paid for.

Your spreadsheet is unaffected. Every load, settlement and historical figure stays exactly where it is, readable and exportable, with or without FleetSet installed.

Security

If you think you have found a security problem, please write to {{SUPPORT_EMAIL}} before disclosing it publicly. We will respond, and we would rather hear from you than from a customer.